Consumerism

May 21, 2020
Hear what consumers in a recent national survey had to say about their concerns of returning to health care providers for care and what their expectations are of us to ease those concerns. Learning Objectives
May 11, 2020
Hear what consumers in a recent national survey had to say about their concerns of returning to health care providers for care and what their expectations are of us to ease those concerns.
Aug 13, 2019
Assess and Build the Skills of Your Future Workforce The first step toward team growth includes understanding your collective skill gaps. SHSMD ADVANCETM for Teams is a professional development platform offering a series of skill building tools designed to help your team face the rigorous demands…
Aug 8, 2019
The meteoric rise of consumerism is one of the most the most significant challenges facing the health care field. Today's consumers expect the same transparency, convenience and personalization from their health care providers that they receive from Netflix, Amazon and even their bank.
Jul 24, 2019
Access the complete text to the new edition of Bridging Worlds in this digital online format, gather more details, and revisit periodically to access new case studies or other new materials. (Members | Nonmembers)
Mar 13, 2019
This session provides an in-depth look at survey results from more than 200 hospitals, including the specific types of initiatives organizations are targeting, existing capability gaps, and key areas requiring additional focus by hospital and health system executives and boards as health care moves…
Jan 10, 2019
Piedmont Healthcare is creating a customer experience that rivals that of other industries.  
Nov 7, 2018
Navicent Health identified four key objectives that would guide its strategy to become the health system of choice for consumers. One of these is "Engaging consumers in meaningful ways" with a focus on understanding Navicent Health's various types of patient cohorts and what motivates them when…