Customer Experience

Jun 23, 2022
While there are many operational and industry challenges to contend with, the solutions must start with the Voice of the Consumer to ensure activation + engagement.
Jun 8, 2022
While there are many operational and industry challenges to contend with, the solutions must start with the Voice of the Consumer to ensure activation + engagement.
May 17, 2022
In Partnership with AHA and SHSMD, Leading Brand Experience Company Monigle Releases its Humanizing Brand Experience Vol 5 – the Annual Report Ranks Nation’s Strongest Health Care Brand Experiences.
Apr 21, 2022
Informed by more than 28,000 consumers and with rankings of more than 200+ brands across the country, this report highlights emerging consumer trends, needs, and behaviors that have arisen as we begin to leave the pandemic behind us.
Feb 15, 2022
Digital entry points to care are so important that they affect consumer healthcare purchasing. Ninety percent of patients don’t feel obligated to stay with providers that don’t offer a good digital experience. To succeed, your digital front door must be created using an integrated mobile strategy…
Feb 1, 2022
The Humanizing Brand Experience report, brought to you in partnership with SHSMD (Society for Health Care Strategy and Market Development) and AHA (American Hospital Association), will delve even more deeply into consumerization and how new digital care spaces and the holistic health movement have…
Nov 19, 2021
An optimal digital strategy is no longer a “nice to have” — it is central to future positioning, especially since 50% of consumers say that a bad digital experience can ruin the entire experience with a provider. 
Nov 10, 2021
Health care marketers face unique challenges when creating positive patient experiences, and competitive retail and big tech companies are rushing to fill the gap.
Sep 29, 2021
In this webinar, hear the not-so-top-secret strategies of how Johns Hopkins Medicine, the #1 ranked brand in the study, is building consumer trust and leading the way in humanizing brand experiences.
Aug 26, 2021
Learn how MercyOne applied ‘radical convenience’ across its connected system of health care facilities with an end-to-end digital front door strategy.