How Rush University System for Health is Embracing Resiliency in Challenging Times

Return to SHSMD COVID-19 Conversations Series

Dive into a dialogue on resiliency in crisis and ways Rush University System for Health has both prepared and adapted to operate strongly through the COVID-19 crisis. Listen to hear:

• How Rush was “built for this” and the post 9-11 design took into account potential pandemics.
• Discussion of key characteristics of leadership exemplified at Rush, specifically being “Integrated” and “Adaptive”.
• Other leadership values and characteristics embraced at Rush relevant to managing COVID-19 such as:
  • Authenticity - shift in communications styles to reflect urgency of updates and approachability.
  • Openness – leading with information and transparency.
  • Empathy – leading with sensitivity and compassion especially during times of stress and change.

Featuring: Ryan Nagdeman, AVP, marketing strategy, Rush University System & Julia Brady, president, Envision Brand Advisors LLC 

Supporting documents/resources:

• Excellence leads the way | A playbook for navigating the clinical and operational challenges of a global health crisis

Interview Recording

Also available as a podcast. Listen here.