State of Consumerism in Healthcare 2021: Regaining Momentum

The Kaufman Hall 2021 State of Consumerism report details industry performance related activities designed to enable patients to become wholly involved in their healthcare.  The report covers key findings and best practices for designing consumer pricing, access, experience, and infrastructure strategy.  It’s based on a nationwide survey of hospitals and health systems, with insights on how to compete in today’s online, convenience-focused, and consumer-oriented world. 

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