Design Thinking
Definition: Solve complex problems using an approach that encourages the consideration of human needs, creativity, and rapid iteration. Example: Take time to properly frame the problem to be solved; uncover the needs of end users in order to generate ideas for improvement.
Relates to: Be Nimble to Exceed the Rate of Change, Erase Boundaries of Business, and Tell Stories. Create Experiences
SKILL DEVELOPMENT RESOURCES
ONLINE RESOURCES
A Taxonomy of Innovation
Design Thinking
Design Thinking Comes of Age
What Happens with A Design Thinking Approach to Healthcare
Designing for Change
BOOKS
101 Design Methods: A Structured Approach for Driving Innovation in Your Organization
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
Solving Problems with Design Thinking: Ten Stories of What Works
COURSE, WORKSHOP, OR SEMINAR
Design Thinking for Innovation
Welcome to the Virtual Crash Course in Design Thinking
TOOL RESOURCES
Tools to support this skill may include:
Apply Out-of-Industry Models: Design Kit: The Field Guide to Human-Centered Design
Apply Out-of-Industry Models: Interdisciplinary Interaction Design: A Visual Guide to Basic Theories, Models and Ideas for Thinking and Designing for Interactive Web Design and Digital Device Experiences
Directed Ideation: Breakthrough Thinking: A Guide to Creative Thinking and Idea Generation
Ethnography: Beyond the Toolbox: What Ethnographic Thinking Can Offer in a Shifting Marketplace
Ethnography: Market Research for Product Development and Launch
Ethnography: Introduction to Design Strategy
Low-Fidelity Prototypes: The Skeptics Guide to Low-Fidelity Prototypes
Structured Interviews: Chapter 5: Personal Interviews
Structured Interviews: Method: Interview For Empathy (Excerpt from "The Bootcamp Bootleg")
Ten Types of Innovation: Ten Types of Innovation: The Discipline of Building Breakthroughs
Touchpoint Analysis: Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development
Touchpoint Analysis: Touch-Point Cards Now Available